Account Manager
 

Troubleshooting FAQs

How do I access my control panel?

http://yourdomain.com/cpanel/
(Replace yourdomain.com with your actual domain name and, when prompted, login in with your username and password)

Do you allow the running of daemons or background programs?

We may allow programs to run continually or intermittently in the background via "cron" jobs. These are considered on a one-to-one basis and an extra charge may be incurred based on system resources used and operational maintenance needed.

What are the files and directories in my home directory?

public_html
Your web directory. Place all html web files here.
public_ftp
Your anonymous ftp directory.

What are all the files and directories in my public_html directory?

index.html
Main page for Web site. Replace with your own.
Directory for your cgi scripts.

When I try to FTP, I get a "503 No Port Command Issued First" error.

Make sure you do not have passive transfer mode enabled in your ftp software.

How do I run my own CGI programs?

Put your CGI programs in the cgi-bin directory. Make sure you upload them in ASCII mode. Change permissions to 755 for the script (chmod 755 script-name) Access them via http://www.yourdomain.com/cgi-bin/script-name.

I'm getting "Internal Server Error" running my Perl script. What's wrong?

1.When executed, you must print an HTTP header followed by a blank line. The header must contain either a Content-type field or a Location field.    eg. print "Content-type: text/html\n\n";
2.You have incorrectly set the path to Perl in your script.
3.You have used invalid Perl arguments

I'm getting "File Not Found" running my script. What's wrong?

Check the following:
   1. script is located in your cgi-bin directory.
   2. page that calls the script has the path properly specified
   3. script has world read & executable permission.

How do I use formmail?

Formmail is a very easy to use form processor, simply place the following on any page after entering your domain.  You can change  this code to fit your specific needs.

<FORM METHOD=POST ACTION="http://yourdomain.com/cgi-sys/FormMail.cgi">
<input type=hidden name="recipient" value="sales@yourdomain.com">
<input type=hidden name="subject" value="Order">
<input type=hidden name="return_link_url" value="http://yourdomain.com/">
<input type=hidden name="return_link_title" value="Back to MainPage">
Be sure to replace yourdomain.com, with your real domainname.

What are my e-mail settings

If your e-mail address is midas@yourdomain.com, you would use the following info:
Username: midas@yourdomain.com (the entire e-mail address, all lower case)
Password: yourpassword (This is the password you set when you added the POP3 account in your cpanel/
Incoming Mail Server: mail.yourdomain.com
Outgoing Mail Server: Use your ISP's outgoing SMTP mail server.

How do I set up additional POP3 accounts?

Please check this knowledgebase for e-mail tutorials.

I can't send e-mail. What's wrong?

In their unrelenting efforts to stop SPAM, the ISPs require that all outgoing mail must come from their outgoing SMTP mail servers. Instead of using mail.yourdomain.com for your outgoing mail server, you MUST use the SMTP servers that your ISP provides you with. For additional information on this, please read our articles on forwarders and using your ISP's SMTP mail server.

How do I access webmail with my browser?

http://yourdomain.com/webmail/ (Replace yourdomain.com with your actual domain name)
When prompted, log in with the username and password.

What is the correct path to perl(and other programs)?

Perl: /usr/bin/perl
Send Mail - /usr/lib/sendmail
Date - /bin/date

How do I password protect my pages?

Please check this knowledgebase for detailed information.



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